Privacy policy
Last updated: May 11, 2024
This Privacy Policy delineates the procedures governing the collection, utilization, and dissemination of personal information by Thorns (referred to herein as the "Site," "we," "us," or "our") in connection with your interactions with shopthorns.com (the "Site") or any communication with us (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to the user of the Services, encompassing customers, website visitors, or any other individual from whom we have obtained information in accordance with this Privacy Policy.
Kindly review this Privacy Policy meticulously. By accessing or utilizing any of the Services, you expressly agree to the collection, utilization, and dissemination of your information as described herein. Should you disagree with any aspect of this Privacy Policy, refrain from accessing or utilizing any of the Services.
Modifications to This Privacy Policy
We reserve the right to revise this Privacy Policy periodically, including to reflect alterations to our procedures or for other operational, legal, or regulatory considerations. Such revisions will be published on the Site, accompanied by an updated "Last updated" date and any additional measures mandated by applicable law.
Collection and Utilization of Your Personal Information
In order to facilitate the provision of the Services, we gather and have gathered personal information about you from various sources over the preceding 12 months. The nature of the information collected and utilized varies based on your interaction with us.
In addition to the specific applications detailed below, we may employ the information collected about you to communicate with you, furnish the Services, adhere to any applicable legal obligations, enforce the terms of service, and safeguard the integrity of the Services, our rights, and the rights of our users or others.
Personal Information Collected
The types of personal information we obtain from you hinge on your interaction with our Site and utilization of our Services. When we refer to "personal information," we denote data that identifies, pertains to, describes, or can be linked to you. The subsequent sections elucidate the categories and particular types of personal information we gather.
Information Directly Submitted by You
Data directly provided by you through our Services may encompass:
- Essential contact details, including your name, address, phone number, and email.
- Order particulars, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account data, comprising your username, password, and security inquiries.
- Shopping data, including items viewed, added to cart, or wishlist.
- Customer service information, encompassing data provided in communications with us, such as messages sent through the Services.
Certain features of the Services may necessitate the direct provision of specific information about yourself. While you retain the option to abstain from furnishing such information, doing so may preclude you from utilizing or accessing these features.
Information Obtained via Cookies
We automatically gather certain information about your engagement with the Services ("Usage Data"). This is facilitated through the use of cookies, pixels, and akin technologies ("Cookies"). Usage Data may encompass details regarding your interaction with our Site and your account, encompassing device particulars, browser specifications, network connection information, IP address, and other data pertaining to your interaction with the Services.
Information Obtained from Third Parties
Additionally, we may acquire information about you from third parties, including vendors and service providers who may collect information on our behalf. These may include:
- Companies that support our Site and Services, such as Shopify.
- Payment processors who collect payment data to process transactions and fulfill orders.
- When you visit our Site, open or interact with emails we dispatch, or engage with our Services or advertisements, we or third parties we collaborate with may automatically collect certain information employing online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information procured from third parties will be handled in accordance with this Privacy Policy. We disclaim responsibility for the accuracy of information provided by third parties and disavow any liability for the policies or practices of such third parties. For additional details, refer to the section below, "Third-Party Websites and Links."
Utilization of Your Personal Information
Provision of Products and Services: We employ your personal information to furnish the Services, including processing payments, fulfilling orders, sending notifications related to your account or transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
Marketing and Advertising: Your personal information may be utilized for marketing and promotional purposes, encompassing the transmission of marketing communications via email, text message, or postal mail, and the display of advertisements for products or services. This may entail tailoring the Services and advertising on our Site and other platforms.
Security and Fraud Prevention: Personal information is utilized to detect, investigate, or address potential fraudulent, illegal, or malicious activity. Users are advised to safeguard their account credentials, and in case of suspected compromise, to promptly notify us.
Communication with You: We utilize your personal information to provide customer support and enhance our Services. This is in pursuit of our legitimate interests to be responsive to you, deliver effective services, and maintain our business relationship.
Cookies
Similar to numerous websites, we utilize Cookies on our Site. For specific details regarding the Cookies employed in conjunction with our Shopify-powered store, refer to https://www.shopify.com/legal/cookies. Cookies are utilized to bolster and enhance our Site and Services, running analytics, and gaining insight into user interaction. We may authorize third parties and service providers to employ Cookies on our Site for refining services, products, and advertising.
Most browsers default to accepting Cookies, yet you retain the option to configure your browser to remove or reject them through browser controls. It should be noted that disabling or blocking Cookies may adversely affect your user experience and impair certain features and functionalities of the Services.
Disclosure of Personal Information
Under certain circumstances, we may divulge your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:
- Sharing with vendors or other third parties providing services on our behalf.
- Collaboration with business and marketing partners, including Shopify, for service provision and advertising purposes.
- Disclosure at your direction, request, or with your consent.
- In connection with a business transaction or to comply with legal obligations, enforce terms of service, or safeguard the Services and our rights.
In the past 12 months, we have disclosed the following categories of personal information to the indicated recipients:
[Categories and Recipients table]
We abstain from using or disclosing sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content
The Services may enable you to post product reviews and other user-generated content. Such content, when submitted to any public area of the Services, becomes public and accessible by all. We do not regulate access to the information you opt to share publicly, and cannot guarantee the privacy or security thereof. Our inclusion of links to third-party websites does not imply endorsement of their content or operators, and users should review their privacy and security policies.
Third-Party Websites and Links
Our Site may furnish links to websites or online platforms operated by third parties. Users accessing non-affiliated or uncontrolled sites should review their privacy, security, and terms of use policies. We disavow responsibility for the privacy or security of such sites, including the accuracy or reliability of information therein. Information shared on public or semi-public platforms may be viewable by other users
Shopify Ad Services
We may use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
In the event that you harbor grievances regarding our handling of your personal information, we encourage you to reach out to us utilizing the contact details provided below. Should you find our response to your complaint unsatisfactory, you may have the option, contingent upon your jurisdiction, to challenge our decision by contacting us via the provided contact information or by lodging a complaint with your local data protection authority.
International Users
It is important to recognize that we may transfer, retain, and process your personal information beyond the borders of the country in which you reside, including within the United States. Your personal data may also be processed by our personnel and third-party service providers and partners situated in these jurisdictions.
In instances where we transfer your personal information from Europe, we adhere to established transfer mechanisms such as the European Commission's Standard Contractual Clauses, or analogous contracts issued by the pertinent competent authority of the UK, as applicable. This is enacted unless the data transfer is directed to a country that has been recognized to afford an adequate level of protection.
Contact
Should you possess inquiries concerning our privacy practices or this Privacy Policy, or should you wish to exercise any of the rights available to you, please feel free to reach out to us. You can contact us via email at shopthornsassist@gmail.com, thank you.